Return Policy

You may return or exchange an item within 14 days from the date of receipt for a full refund, as long as it is returned in its original condition, unworn and unwashed, with all labels and hygienic sticker intact. 

Please email returns@flagpolenyc.com for your free domestic return shipping label. Please reference your order number and indicate whether it is a return or exchange.

We are unable to provide return labels on international orders, and therefore international return shipping costs are your responsibility. Please make note on the Commercial Invoice that these items are a return, and use each item’s listed price as it’s value.

Refunds or exchanges will be processed within two business days of receiving your package. 

Please note: Gift card purchases are final

Shipments should be addressed to the following location:

Flagpole
20 Jay St 
Suite 308
Brooklyn, NY 11201